Terms & Conditions
WHOLESALE ACCOUNT REQUIREMENTS
In order to be enrolled in our database as a current Wholesale Account, you must be able to provide us with current Trade Professional information. This includes a business name and business address, business license, industry approved licenses (i.e. chiropractic, R.N., etc.). These licenses must be active and current. We require this information to ensure that all customers are able to receive appropriate customer service. This information is required before we can process an order.
PRIVACY PROTECTION
We respect your privacy, and will not sell or exchange our customer list to anyone outside of Beneficial International.
INTERNET POLICY
Beneficial International, Inc. and its subsidiaries have an internet policy which restricts on-line product sales. Please refer to our website or to customer service for all the detailed information. Failure to adhere to this policy will result in suspension of future orders from Beneficial International, Inc.
UTAH ACCOUNTS
All Utah customers must pay State Sales Tax on orders unless we have a copy of your current Tax Exemption License in our offices.
SHIPPING
All orders are shipped through UPS or FedEx. Customer shall bear all costs incurred for shipping and handling charges, including those shipments refused or undeliverable due to unavailability of customer. If re-shipped, double freight charges apply.
RESIDENTIAL DELIVERY REQUIREMENTS
We strongly urge all of our wholesale shipments to be sent to the actual business locations where the services are provided. If your business is in a residential/rural location we require additional shipping information to help assist us in getting deliveries to you.
PAYMENT PROCEDURE AND AGREEMENT TO ACCOUNT TERMS
Beneficial International accepts American Express, MasterCard, Visa, Discover, C.O.D., bank issued money orders, and personal checks. Your credit card statement will list the charge under the business name of Beneficial International, Inc.
Payment is due when the order is placed.
If for any reason a check submitted to pay for your account is returned unpaid, you agree to pay us the full amount of the invoice plus our returned check service charge of $30.00. This amount will be assessed against your account for each check not honored.
If more than two (2) checks are returned, your account will be put on a “secured funds only” basis for all future payments. This means that we will only accept guaranteed forms of payment for all future invoices (i.e. credit card methods or secured bank issued funds).
If a C.O.D. order is refused upon delivery, for whatever reason, you are required to pay all shipping and C.O.D. charges. All future orders must be sent pre-paid.
If this account is referred to a collection agency for collections or we are forced to take other collective action, you agree to pay a reasonable collection charge in addition to all court costs, including reasonable attorneys fees and any similar costs on appeal.
RETURNS AND EXCHANGES
All returns must be authorized by our corporate office. If you need to make a return, please call Customer Service to obtain an RA# using the contact information on the front of this invoice. See below for more information.
RETURN POLICY
Wholesale Accounts: There is a 30-day replacement guarantee on all products. The product must be returned to us in re-sellable condition. (No damage, scuff marks, or label changes). Beyond the 30-day time frame, but less than 6 months, herbs can be returned with a 35% restocking fee. Any creams or lotions cannot be returned beyond the 30-day time period. You will be required to pay all shipping charges. Call Customer Service to ensure that the product is returnable. At the time of your call, you will be issued an RA# to authorize the return. Please list that number on your box when sending the item back.
Retail Customer Returns: If a customer returns something to you, you must return the unused portion of the product with a letter explaining the circumstances. We will then replace the same product to you. We do not issue credit toward other items or products. Items may be returned for replacement within 6 months from the date of original purchase by business or salon.
All returns must have a RA# assigned. Otherwise the package will be refused.
CUSTOMER QUESTIONS / SERVICE
Please use the contact information on the front of this invoice if you have any customer service inquiries. For specials, newsletter info, etc., you may contact customer service and provide your email address to be included in future mailings. Beneficial International, Inc. does not sell or release customer information.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL, INVOICE OR SHIPMENT.
Please check your invoice with your order once it arrives. If you believe there has been an error, or if you need more information about a transaction on your bill, you must notify Customer Service no later than 15 days after we have sent the invoice on which the error occurred.
Write or call Customer Service with the following information:
• YOUR NAME, BUSINESS NAME, AND PHONE NUMBER
• THE DATE ON THE INVOICE AND THE INVOICE NUMBER
• THE DOLLAR AMOUNT OF THE SUSPECTED ERROR
• DESCRIBE THE ERROR AND EXPLAIN WHY YOU BELIEVE THERE IS AN ERROR
• IF YOU NEED MORE INFORMATION. DESCRIBE THE ITEM YOU ARE UNSURE ABOUT
Customer Service may be reached by using the contact information on the front of this invoice.
Typing your name acts as a signature for your business and you, acknowledging that you have read and agreed with the terms above.
